Refund policy

 RETURN AND EXCHANGE POLICY

  As a small business, we have found our niche in curating small collections, with low quantities, and always providing staple and on trend pieces. In order for us to continue to roll out new collections, our return policy is for STORE CREDIT ONLY.

We get it, sometimes things don't work out!
If for some reason you're not happy with your purchase, we'll gladly exchange or issue you a store credit for unworn and unwashed merchandise with the original tags attached within 14 days (this excludes our holiday return period) of your delivery date. No refunds will be given. Please note that FINAL SALE items, special orders, personal care items, hair accessories, imitates, handbags and jewelry are not eligible for a return.

 

Purchases made online and/or through our social media shops (such as Facebook and Instagram) are eligible for STORE CREDIT ONLY if returned postmarked within 14 days from the delivery date of your order.After this timeframe, your item would NOT be eligible for return. 

**Please note-we do not issue refunds. Returns or the cancellation of an order will be issued as a credit only.

ONLINE RETURNS:

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and no signs of smoke or animal hair.  Once your item is received and processed, we'll send you an email to let you know that we've received your item(s) and the details of your store credit. Your original shipping charge is non-refundable. If we receive the item(s) past the return policy period (and have not heard from you prior) we have the right to refuse the return.  If we receive the item(s) used or not in the same condition as when you received them, you will be notified and the item will be returned to you with no store credit issued. 

 Please reach out to us at merch31tc@gmail.com within our 14 day return policy period including your order number and item(s) you wish to return and we'll send you a return label for the eligible items. The return label cost will be deducted from your total store credit. 

LOCAL CUSTOMERS:

Please bring in your return/exchange within 14 days and it will be processed at that time.

EXCEPTIONS:
Please inspect your order upon reception(within three days) and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCHANGES 
Due to carrying a low quantity of our items, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

ISSUING STORE CREDIT

Once we receive your item(s) from an online return please allow 1-2 business days for us to process your return. Once processed, your store credit will be emailed to you.

Please contact us for any return questions at merch31tc@gmail.com or 937-271-8144 and we'll be happy to assist.