Return and Exchange Policy
RETURN + EXCHANGE POLICY
WE WANT YOU TO LOVE YOUR PURCHASE!
We hope you love everything you purchase from Magnolia Mae. If something doesn’t work out, we’re happy to accept eligible returns within 14 days of receiving your purchase for an exchange or store credit.
RETURN REQUIREMENTS
To be eligible for return, merchandise must be unworn, unwashed, with original tags attached, and in its original condition. Items that show signs of wear, washing, fragrance, makeup, deodorant, pet hair, or other use may not be accepted.
Returns received outside of our 14-day return window or that do not meet the conditions above may be declined.
STORE CREDIT + EXCHANGES
Magnolia Mae does not issue refunds to the original form of payment for standard returns. Eligible returns will be issued as store credit.
Once your return has been received and inspected, your store credit will be sent to the email address associated with your purchase.
Orders cannot be canceled once they have been processed. If you no longer wish to keep an eligible item, it may be returned according to the policy above.
ONLINE RETURNS
Online purchases may be returned in-store at our Troy, Ohio location or by mail.
Mailed returns must be postmarked within 14 days of delivery. To request a prepaid return label, please contact us at Merch31TC@gmail.com with your name, order number, and the item(s) you would like to return.
The cost of the prepaid return label will be deducted from your store credit.
Return labels are not provided for items purchased in-store or orders picked up in-store.
FINAL SALE + NON-RETURNABLE ITEMS
For hygiene, product integrity, and final-sale purposes, the following items are not eligible for return or exchange:
Final sale or red-lined merchandise, intimate apparel, swimwear, jewelry, scarves, hats, leggings, socks, handbags, body care products, and home goods.
Please review final-sale items carefully before purchasing, as these items cannot be returned or exchanged.
DAMAGED OR DEFECTIVE ITEMS
We carefully inspect our merchandise, but occasionally an issue may be missed. If you receive an item that is damaged or defective, please contact us within 48 hours of delivery so we can make it right.
Please email Merch31TC@gmail.com with your order number, the name of the item, a brief description of the issue, and a clear photo showing the damage or defect.
The item must remain unworn, unwashed, and in its original condition while we review the issue. Approved defective-item claims will be handled on a case-by-case basis and may qualify for a replacement, store credit, or refund to the original payment method.
QUESTIONS? WE’RE HAPPY TO HELP.
Have a question about a return before sending it back? Please contact us at Merch31TC@gmail.com or call us during business hours at (937) 271-8144.